Christian is a very analytic and structured leader with a passion for Manufacturing and a strong focus on bottom line improvements. He has extensive experience of large scale improvement programs and various director level management roles. Christian started to study Lean Manufacturing and Quality Control as part of the highly reputable Mercedes-Benz Lean Manufacturing Expert Group (only ~30 experts worldwide) including a 12 month lean expert training program at various Mercedes-Benz plants in Europe and a study period in Japan. He then acted as internal manufacturing expert for Mercedes-Benz for many years and has written various articles about Lean and Quality in Manufacturing during that time. Christian has lead operational improvement programs in automotive, rail, construction, telecoms and racing environments such as Formula One and DTM and followed a very steep career path up to plant manager level overseeing a complex turnaround program for a reputable automotive parts supplier in the UK. Christian is fluent in English and in German and holds university degrees in mechanical engineering and economics.
After years of experience in various operational management positions at Mercedes-Benz Andreas also received his official Lean Manufacturing training as part of the Mercedes-Benz Expert training program and spent various years consulting plant managers and leading large scale lean transformation projects for the Mercedes-Benz organisation. Andreas was also one of the official trainers for the lean expert program and as such collected a broad range of skills in effective knowledge transfer and techniques to train internal champions and lean practitioners.Over the past years Andreas has collected extensive experience of applying lean in service companies and health care organisations like the central hospital in Berlin. During that time Andreas has also published a book about improvement concepts in hospitals (‘Die Lean Methode im Krankenhaus’ published by Springer Verlag). Andreas speaks German and English fluently.
Senior Advisor Service Sector
Ronald has over 25 years of experience in quality processes and customer relationship management. In his last position he was heading up the Quality organisation of IBM Europe introducing fundamental improvements like the roll-out of a balanced score card for IBM’s EMEA region to align all operations with a common set of goals. Through his executive roles Ronald knows how processes have to be designed and managed to produce the right results. He also understands what it takes to initiate effective changes in big and complex organisations. Ronald is also a regular speaker on service quality related conferences all over Europe and runs regular training seminars and work shops for leading organisations. He is fluent in English and German.